Returns & Exchanges
At ROJA London, we want you to be completely satisfied with your fragrance experience; therefore, we accept returns of unopened and unused products within 30 days of purchase. Please ensure all original security seals and packaging remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the unopened fragrance in its original box and include the printed return authorization slip inside the parcel.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing